♥Terms & Conditions
GENERAL INFORMATION
No payment = No order.
All prices advertised are in
Singapore Dollars and at
fixed price. Unless otherwise stated.
All items sold are
exchangeable but not refundable. * Please refer to 'Exchanges' section below.
You are advised to save your item photo just in case.
Do note that
unless you are using our
Cash on Delivery service,
FULL payment has to be made within
2 days upon order(s) confirmed.
If we have not receive any payment from the buyer after the above stated time frame, order(s) made earlier
WILL NOT be taken into account.
We provide
Cash on Delivery service through
*meet ups only .
Meeting places will be confirm through
Email or Phone upon successful orders.
Meet up shall only be done at the following MRT stations -
Boon Lay
Jurong East
Dover
Choa Chu Kang
Orchard
Raffles Place
For
Cash on Delivery service, upon meeting up, buyer would have to pay in
FULL amount first
before item(s) is/are
handed over.
*Please be aware that meet up cancellation/changes should be done at least
1 day in advance.
The people from PollyHaus reserve the right
NOT to wait any longer than
15 minutes from the stated time of meet-up.
All items are subject to availability. Full refunds will be made if item you ordered is out of stock.
In order to ensure timely delivery of your package, please proceed on with the ordering only after you have confirmed your order. No backing out once order is placed.
Dead buyers would be blacklisted! Hence, please be 100% sure that you want our crafts before placing your orders. You would do us a HUGE favour, and also all other sincere buyers!
Do leave a valid email/contact no. when making order(s) so that we can contact you!
Do clear all your doubts regarding the item before you place your order/bid. You can do so by emailing us directly at
pollyhaus@gmail.com.
We will try our best to attend to all queries as soon as possible.
PAYMENT INFORMATION
PollyHaus accepts payment through funds transfer either via ATM or iBanking to the following Bank Account.
POSB Savings Account -
Note that the above account details will be let known to you either via Email or Phone only when your order is confirmed.
We do not encourage concealed cash payment via snail mail so as to avoid any misunderstandings or risks for which PollyHaus would not be responsible for.
SHIPPING INFORMATION
We provide
Worldwide shipping.
PollyHaus™ Gifts and Lifestyle is a business based in Singapore. Hence, all our local/international deliveries are made via SingPost, a third-party postal service based in Singapore.
The
local shipping charges are as follow (unless otherwise stated):
Normal mail - S$1 to S$3
Registered mail - S$3 to S$6
For
INTERNATIONAL ORDERS:
We ship overseas as well and accept PayPal payments for such cases. Please
email us for more details.
* All shipping charges, you will be advised through Email/ Phone upon successful orders.
Balance of the postage paid, if any, will be fully refunded.
Combined shipping is welcomed and charges will be advised accordingly.
We take pride in wrapping our darlings well, as such we would not be held responsible for any lost normal mail, or damaged mail! However, should you find any problem with our packaging, do not hesitate to let us know via email so we can improve and serve you better!
Please allow us a grace period of 3 to 9 days from the day of order made to confirm, authorize and process before receiving your order(s).
EXCHANGES
The people from PollyHaus want you to be totally satisfied with your purchase, and give its customers 7 days from receipt to exchange your item. If you are not totally happy with your purchase, and wish to exchange your unused PollyHaus merchandise you must first request a Return Authorization number (RA).
No exchanges will be accepted without an RA number on the invoice and on the return box.
REQUESTING AN RA (Return Authorization:
You can request an RA by emailing to
pollyhaus@gmail.com.
All our merchandise
must be returned unused and in re-sellable conditions with the tags attached, and the original invoice within 7 days of receipt.
When sending us your items, we advise you to use an insured carrier. This will enable you to track your package more easily.
Please note that PollyHaus will not be held responsible for packages that are lost, damaged and/or stolen in the mail.
If you wish to make an exchange with us, please follow these easy steps:
1. Make a copy of the original invoice.
2. Write the RA number on the invoice and on the front of the box/mailer and indicate on the invoice what merchandise you would like in exchange.
3. Pack and seal your return, including the invoice securely. NOTE: Packages must be returned pre-paid. PollyHaus will not accept COD deliveries.
We reserve the right not to allow an exchange should we find the item not deem appropriate for resale.
For any enquiry, please contact us at
pollyhaus@gmail.com.
YOUR INFORMATION
PollyHaus will not share any personal information. When you visit PollyHaus.blogspot.com, we collect the e-mail addresses of those who communicate with us via e-mail, and collect customer information gathered in the course of joining our online member base and/or processing sales transactions. We do not gather any personally identifying information about you when you visit this Website, unless you choose to provide such information to us. If you supply us with your e-mail address, you may receive periodic e-mails from us announcing product information, promotional events, or updates to our Website. We do not share our e-mail list information with anyone else. If you do not wish to receive such e-mail updates, please send an
email to
pollyhaus@gmail.com with the word
"Unsubscribe newsletter" in the body of the message.
Term and Condition changes
We reserve the right to modify, alter or otherwise update this Term and Condition policy at any time, so we encourage you to review this policy from time to time.
Notes from PollyHaus:
In case you're wondering why we have NOT replied your email enquiries, it could be that...
1) You asked about our material sources.
2) You requested for trades/swaps or attempted to haggle on prices.
3) You requested for remakes of items which we have reiterated are one-off.
4) You requested for customisation of items from scratch.
Other than the above, we love hearing from you!
Feel free to direct all general enquiries and/or feedbacks to us at
pollyhaus@gmail.com.
♥Orders & Payment
General Informations, PLEASE READ.
Order(s) will be confirmed within 2 days via an Email reply or by phone. Please ensure FULL payment(s) are made within or by the next 2 days.
In order to ensure timely delivery of your package, please proceed on with the ordering only after you have confirmed your order. No backing out once order is placed.
Collection of goods are available via Cash on Delivery (For Meet ups only), normal mail and registered mail.
Item(s) may take between 3 - 9 days to be delivered.
For customers who make payment using ATM or iBanking, Please remember to INFORM us by Email or simply SMS to +65 93664882 after transfer has been made.
Please note that, we will send out the item(s) you ordered only after we have receive the FULL payment.
We will NOT be responsible for payment uninformed and payment made w/o transaction reference number informed.
We will NOT be responsible for any lost normal mail, or damaged mail.
Goods sold are neither exchangeable nor refundable. Hence, please check before accepting.
Unless otherwise stated, all prices advertised exclude postage fees. Should you wish to receive the item(s) by mail, kindly add either of the following rates into the total amount.Thanks!
Normal Mail – S$1 to S$3
Registered Mail – S$3 to S$6
(Prices, depending on article's weight, will be advised through Email/ Phone upon successful orders.)
* Please read under T&C section for more details.
Place your order(s) here! :)
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